Embassy of Italy in Astana: address, phone, hours and booking
The address, phones, reception hours and official site of the mission - plus what it does itself, what the visa centre does, and how to book a D visa filing. Contacts and hours come from the mission official site on esteri.it; visa-centre operators and timings shift and are partly community-reported - verify current data on the official site.
Address: Kosmonavtov street 62, Presidential Plaza business centre, 8th floor, Astana
Phone: +7 7172 24-33-90 - the embassy switchboard (visa office: astana.visti@esteri.it, consular office: astana.consolare@esteri.it)
Opening hours: Per the official site the embassy receives the public Monday to Friday 09:00-13:00 and 14:30-16:00. The Russian «Consular services» page gives the consular office as weekdays 10:00-12:00, by appointment only via astana.consolare@esteri.it, while the Italian «Gli uffici» page still says 09:00-11:00: confirm the time when you book. Visa questions by phone: +7 7172 24 38 68, Monday-Thursday 15:00-16:00, Friday 11:00-12:00 (checked 11.10.2026). Hours change - verify on ambastana.esteri.it.
Official site:ambastana.esteri.it
The address, phones and reception hours come from the mission official site on esteri.it, but they change - verify current data on the official site before calling or visiting.
Updated: - permesso.love editorial team
In brief: contacts, booking, the D visa
- Mission type: embassy
- Country: Kazakhstan
- Address: Kosmonavtov street 62, Presidential Plaza business centre, 8th floor, Astana
- Phone: +7 7172 24-33-90 - the embassy switchboard (visa office: astana.visti@esteri.it, consular office: astana.consolare@esteri.it)
- Opening hours: Per the official site the embassy receives the public Monday to Friday 09:00-13:00 and 14:30-16:00.
- Official site: ambastana.esteri.it
- Handles: Consular services and visas (Schengen and national D) for its district.
- Visa centre: Per the official site the mandatory external provider in Kazakhstan is VFS Global.
- Booking: Visa-centre appointments come only from visa.vfsglobal.com/kaz/it/ita - no slot, no filing.
How many Schengen visas the Italian embassy in Astana issues: European Commission statistics
In 2025 the embassy received 28,824 short-stay Schengen visa applications and issued 26,825 visas, 8,098 of them multiple-entry (30.2%). 1,999 were not issued; the not-issued rate as computed by the Commission is 6.9%.
| Year | Applications | Visas issued | Of which multiple-entry | Not issued | Not-issued rate |
|---|---|---|---|---|---|
| 2025 | 28,824 | 26,825 | 8,098 | 1,999 | 6.9% |
| 2024 | 26,562 | 25,108 | 7,068 | 1,437 | 5.4% |
| 2023 | 19,756 | 18,622 | 5,644 | 1,130 | 5.7% |
The statistics count short-stay visas only: uniform Schengen visas (type C, up to 90 days in 180) and visas with limited territorial validity; national D visas are not in them. Source: European Commission, Visa statistics for consulates 2023-2025, sheet "Data for consulates"; retrieved 2026-09-25.
What the mission itself does
It reviews the visa file, decides it and puts the visa in the passport. Its official site is the primary source for document lists. The mission own visa counter does not take everyone: who may file there and how to book is in the "How to book" block below.
What the visa centre does
A commercial operator: it takes in documents, collects fingerprints and charges its own service fee on top of the consular one. It makes no visa decisions - the file goes to the mission. The mission visa office and the visa centre are different counters with different addresses, phones and hours.
What it handles
Consular services and visas (Schengen and national D) for its district. All visa decisions for Kazakhstan are made by the Astana embassy itself - the visa centres only take in the papers. Per the official site using the external provider is mandatory, with an exception only for family members of EU, EEA and Swiss citizens.
Who it covers
Kazakhstan and Kyrgyzstan. Residents of Kazakhstan file through the external provider, while Kyrgyzstan works differently: per the official site Schengen C visas for Italy are taken by the Hungarian Embassy in Bishkek under a representation agreement, national visas over 90 days go through the Italian honorary consulate in Bishkek, and since 11 January 2025 - because fingerprints became mandatory for the D visa - national visa applications are filed at the VFS Global centre in Almaty. There is no career Italian consulate in either Almaty or Bishkek.
Visa centre
Per the official site the mandatory external provider in Kazakhstan is VFS Global. Centres operate in Astana (Kabanbay Batyr avenue 6/1, Kaskad business centre), Almaty (Seifullin avenue 617, Forum Mall), Atyrau, Ust-Kamenogorsk and Shymkent. Documents are taken on weekdays 09:00-14:00 and passports returned on weekdays 15:00-19:00 and Saturdays 09:00-13:00; the VFS call centre is +7 7273466594 and +7 7273466238 (weekdays 09:00-19:00, Saturdays 09:00-13:00); VFS has been mandatory since 20.11.2024. The operator, addresses and hours change - verify on ambastana.esteri.it.
How to book
Visa-centre appointments come only from visa.vfsglobal.com/kaz/it/ita - no slot, no filing. Per the official site applications by post are not accepted, nor are additional documents by email, and the embassy does not return passports by courier; you may file up to six months before your trip. The embassy's own consular services are booked through the state Prenot@Mi portal (prenotami.esteri.it).
Practical notes
If you file from Kazakhstan without being its citizen, embassies normally require a legal basis of stay in the filing country: the official site states plainly that the application goes to the visa office of the Italian mission of the applicant's habitual residence, and per the community consulates look for long-term residence rather than tourist status. Clarify your situation with the visa office in advance.
FAQ
What are the address, phone and hours of the Italian embassy in Astana?
The embassy is at Kosmonavtov street 62, in the Presidential Plaza business centre (on the 8th floor since 2023), Astana. The switchboard is +7 7172 24-33-90. Per the official site the embassy receives on weekdays 09:00-13:00 and 14:30-16:00, the consular office on weekdays 10:00-12:00 by appointment via astana.consolare@esteri.it (the Italian page of the site says 09:00-11:00), and visa questions go to +7 7172 24 38 68, Monday-Thursday 15:00-16:00, Friday 11:00-12:00. Verify the hours on ambastana.esteri.it.
Where do you file for an Italian D visa from Kazakhstan?
Decisions are made by the Embassy of Italy in Astana, while per the official site the papers are taken in by the mandatory external provider VFS Global - centres in Astana, Almaty, Atyrau, Ust-Kamenogorsk and Shymkent, filing on weekdays 09:00-14:00 and by appointment via visa.vfsglobal.com/kaz/it/ita only. Family members of EU, EEA and Swiss citizens are the exception. Take the document list from ambastana.esteri.it.
Where do you apply for an Italian visa from Kyrgyzstan?
Kyrgyzstan belongs to the district of the Embassy of Italy in Astana. Per the official site Schengen C visas for Italy in Bishkek are taken by the Hungarian Embassy under a representation agreement, national visas go through the Italian honorary consulate in Bishkek, and since 11 January 2025 national D visa applications are filed at the VFS Global centre in Almaty, where the mandatory fingerprints are collected. Confirm the procedure on ambastana.esteri.it.
Is there an Italian consulate in Almaty?
There is no career consulate in Almaty - what operates there is the VFS Global visa centre (Seifullin avenue 617, Forum Mall), which takes in documents. Visa decisions are made by the Astana embassy; verify the centre operator and address on ambastana.esteri.it.
Official links and further reading
- ambastana.esteri.it - the official mission site (primary source for document lists)
- Italian permit types: which motive to pick for the D visa
- Legalization, apostille and translations for the consulate
- Lavoro autonomo step by step: nulla osta, consulate, KIT
- Getting to Italy on the D visa
- Italian visa centres and consulates for Russian speakers
Other Italian missions
Not legal advice. District lines, visa-centre operators, document lists and timings change - verify everything against the official mission site on esteri.it before filing.
All consulates and embassies