Prenota Facile 2026: booking the questura

Prenota Facile is the Polizia di Stato portal for booking the ufficio immigrazione: which permessi it covers, how to book a slot, what to do without dates.

Author: permesso.love editorial team- updated October 1, 2026- 12 min read- how we verify

Prenota Facile is the official Polizia di Stato portal for booking an appointment online at the ufficio immigrazione of the questura. In 2026 it is the way to file the permesso di soggiorno applications that do not go through the postal kit: you come on the assigned day with your documents and hand them in, fingerprints included, right at the questura. Below - how to register, who this route is even available to, what to do when there are no free dates and how it differs from the post office. This is an overview based on official questura notices and community experience, not legal advice.

In brief: community data

Italy-only and not for postal permesso: the Polizia di Stato portal opens only from an Italian connection and serves permesso that do not go through the KIT.
SPID is not required: registration with a codice fiscale and email confirmation is enough; the account is personal, one per person.
Each questura sets its service list: EU citizen's family, cure mediche, gravidanza, assistenza minori, protection cases; ordinary lavoro/studio/famiglia go by post.
No slots is a common complaint: per the community people check regularly and at different times, take the first date and reschedule; for urgency they write to the ufficio immigrazione PEC.
Big questure are exceptions: per the community in Milan some procedures (e.g. confirming a nulla osta) are not listed on the portal; the channel is found on your questura's page.

What Prenota Facile is and which questure use it

The portal lives at prenotafacile.poliziadistato.it and belongs to the Polizia di Stato. The first questure connected it back in 2022, and a big wave came in 2025: one questura after another published notices launching the portal for permessi that do not involve sending a postal kit. Each questura enables its own set of services and its own slot schedule, so one city has ten permesso types on the list, another has three, and some are not connected yet at all.

Two important limits from the portal itself and from questura notices:

Only from Italian territory. The home page states outright that the platform is available exclusively from Italy: from abroad it may not open.
Not for postal permessi. Questure specify that this concerns permessi non in convenzione con Poste Italiane, that is, those not filed through the kit.

Check your questura in advance

The list of services is visible after logging in when you select the questura. If your questura is not there, or the permesso type you need is not on its list, a different channel applies to you: the postal kit, or the PEC and the walk-in queue of the ufficio immigrazione. Questura notices are published on their pages on questure.poliziadistato.it.

Have a look at prenotafacile and see whether your questura lets you take an appointment online - far from all regions are connected. If it does, you can bring the documents straight to the questura, skipping the post office, and the whole process moves noticeably faster.

community member, rephrasedpersonal opinion

Which permessi are filed through Prenota Facile

The lists differ by city, but the same core keeps recurring in questura notices - permessi for which no kit is provided:

Group	Typical services on the list
Family of an EU citizen	carta di soggiorno for a family member of an EU citizen, carta permanente
Humanitarian and special	cure mediche (medical treatment), gravidanza (pregnancy), assistenza minori (care of a minor), attesa ricorso
International protection	first electronic permesso after a positive commission decision, protezione sussidiaria and speciale, conversion of protection into lavoro, titolo di viaggio for refugees and stateless persons
Specific categories	UK citizens under the withdrawal agreement, in some questure the renewal of temporary protection for Ukrainian citizens and ricongiungimento familiare

Ordinary renewals and first issues for the motives lavoro subordinato, lavoro autonomo, studio, famiglia are, as a rule, not on these lists - they go through the post office. More on that route in the articles on the postal kit for the permesso and renewing the permesso.

I found this portal, but it turned out to offer booking only for filing a few permesso types. What I needed was to hand in a couple of papers to close a conversion, and there is simply no such option - I had to look for another way to reach the questura.

community member, rephrasedpersonal opinion

How to register and book: step by step

The sequence below is assembled from questura notices, the portal's own prompts and community experience. The interface gets updated, and button names may differ slightly.

The home page has two buttons: Autenticati (log in, including via SPID) and Registrati. Registration needs surname, first name, codice fiscale, email, phone number and a password. The account is strictly tied to the codice fiscale: every person gets their own personal area, and you cannot book a family member from your account. Organizations (Enti) and reception centers (CAS) register separately and, per questura notices, wait for approval from the ufficio immigrazione.

Step 2. Email confirmation

An activation link arrives at the email you gave. In community experience the message can be delayed or fail to pass filters - use an ordinary working mailbox, check spam and do not register from exotic addresses.

Step 3. Choosing the questura and the service

After logging in you choose your questura (by place of residence), then a service from its list: rilascio, rinnovo, conversione or a specific permesso type. Per questura notices, booking the wrong service or using someone else's account ends in a refusal on the spot.

Step 4. Data and date

You fill in your details and those of the expired or expiring permesso, if there is one, then pick a free day and time. Slots are shown only for the dates the questura has opened.

Step 5. The booking receipt

The system generates a ricevuta della prenotazione with a barcode and a QR code - print it or save it on your phone and show it at the questura entrance at the appointed time.

We booked the questura through prenotafacile right after the wedding: on the assigned day we handed in the documents, they took my fingerprints on the spot and issued the ricevuta. When you book on the site, it also shows the list of what to bring - for us that was the marriage certificate, the ospitalita, copies of my passport and my husband's ID, the marca da bollo and certificates from the comune.

community member, rephrasedpersonal opinion

What to bring to the appointment

Per questura notices you come to the appointment with the full set of documents for your permesso type; if the check finds something missing, a new appointment is set rather than a partial acceptance. The basic set the community names:

the printed booking receipt with the QR code;
passport and copies of it;
the expiring permesso, if this is a renewal or conversion;
codice fiscale;
marca da bollo;
photos (usually 4, check your questura's requirements);
documents for the motive: for the family of an EU citizen - the marriage certificate, the spouse's documents, residence certificates; for cure mediche - medical reports; and so on.

Many questure publish the exact list per permesso type in the carta dei servizi ufficio immigrazione on their page. The document-pack assembler tool helps put the packet together for your motive and questura.

No free slots: what the community does

An empty calendar is the most frequent complaint. There is no official recipe, but participants describe several working approaches; treat them as observations, not a rule.

Check regularly. Reportedly slots appear in batches when the questura opens a new period or someone cancels a booking. People log in at different times of day, early morning included.
Take the first available date. Even a distant one: later you can try to move the booking to an earlier slot that has freed up.
Write to the PEC of the ufficio immigrazione. Some questure state directly that in urgent cases (an expiring deadline, treatment, work) an earlier appointment is given on request to the PEC with supporting documents.
Walk-in hours for certain categories. Some questure keep opening hours without booking for urgent cure mediche or for information on protection cases - see your questura's notice.
Patronato or CAF. If you cannot work it out yourself, participants turned to the free advice centers that know the practice of a specific questura. More in the article on patronato and CAF.

I found a useful link to the prenotafacile login: after registering you can not only book but also move the date of the questura visit earlier or later - depending on which places have freed up. It is worth checking often rather than once.

community member, rephrasedpersonal opinion

Milan and other exceptions

In community experience some large questure do not list certain procedures on the portal at all - for example, participants could not book the nulla osta confirmation in Milan and wrote to the ufficio immigrazione directly. A service missing from the portal does not mean the procedure does not exist: look for the channel on your questura's page.

How to cancel or reschedule a booking

Per community reports the booking is managed from the personal area: active bookings are visible there, you can cancel one and pick another free slot. A few practical points:

Cancel in advance if you will not come: the freed slot will go to someone in the queue, and it will be easier for you to book next time.
An earlier appointment on the questura's initiative (outside the calendar) is granted by some questure only for documented urgency - via PEC.
If you miss the appointment without cancelling, the booking is lost and everything starts over with the search for a free date.
The booking receipt is tied to your codice fiscale - a slot cannot be passed to another person.

Prenota Facile, the postal kit and a post office booking: the difference

The three routes are easy to confuse because they all end at the same questura.

Route	What for	What it looks like	What you get in hand
Prenota Facile	Permessi that do not go through the kit: family of an EU citizen, cure mediche, gravidanza, protection cases and others	Online booking on the police portal, appointment at the questura, documents and fingerprints in one visit	The booking receipt, then a ricevuta from the questura
Postal kit	Most motives: lavoro, studio, famiglia, first issues on a D visa and renewals	The envelope from a Poste branch with a Sportello Amico, mailing, then a summons to the questura for fingerprints by SMS or letter	The Poste Italiane ricevuta with the assicurata number and the portal login
Post office booking	Handing in the same kit where the post office accepts it only by appointment	Booking a visit to a specific branch via the Poste site or app; in community experience this happens in certain cities	The same Poste Italiane ricevuta

The main practical difference: after Prenota Facile you have no assicurata number, so the status of the case is checked by the case number given at the questura, not by the postal receipt. How to read the statuses and what to do when they do not change is covered in the article on checking the permesso status. On travelling while waiting for the card - in the piece on travelling on the ricevuta.

At the Milan questura you cannot book the nulla osta confirmation through the general prenotafacile portal - only by writing to the ufficio immigrazione. For the neighboring city I had to look for its own channel separately: every questura has its own logic.

community member, rephrasedpersonal opinion

Takeaways

Prenota Facile is the official Polizia di Stato portal for booking the ufficio immigrazione; it works only from Italian territory.
It is used to file permessi that do not go through the postal kit: family of an EU citizen, cure mediche, gravidanza, assistenza minori, international-protection cases and a number of others. Each questura sets the list.
SPID is not required: registration with a codice fiscale and email confirmation is enough. The account is personal, one per person.
No slots - check regularly, take the first date and reschedule, write to the PEC when it is urgent.
Ordinary renewals for lavoro, studio, famiglia still go through the kit at the post office (see renewing the permesso); after Prenota Facile the status is checked by the case number from the questura.

This is not legal advice

This material is general information assembled from official questura notices and community experience. Service lists, the booking procedure and rescheduling rules are specific to each questura and change - verify on prenotafacile.poliziadistato.it and on your questura's page on questure.poliziadistato.it.

How to check the permesso status

Portale Immigrazione, the police site and SMS: what the statuses mean and how long they hang.

Postal kit for the permesso

The postal route for most motives: the envelope, the ricevuta, fingerprints.

What the questura is

Who does what: questura, prefettura, comune - and when you must go in person.

Travelling on the ricevuta

Can you leave Italy while the card is not ready.

Renewing the permesso di soggiorno

How the rinnovo works through the kit: deadlines, documents, fingerprints.

Permesso renewal and the absence rule

Renewal filing deadlines and the risks of a long absence.

Document-pack assembler

The allegati list for your motive and questura.

SPID without CIE: which provider to pick

A comparison of SPID providers and identification methods without CIE.

Official sources

prenotafacile.poliziadistato.it - the Polizia di Stato booking portal: registration, SPID login, FAQ.
questure.poliziadistato.it - questura pages: notices on connecting Prenota Facile, service lists, PEC and the carta dei servizi.
poliziadistato.it - Polizia di Stato: general information on the permesso di soggiorno.
portaleimmigrazione.it - Portale Immigrazione: the postal route and the state of cases.
poste.it - Poste Italiane: branches with a Sportello Amico and branch booking.

Waits at your questura

Pick your questura:

Frequently asked questions

What is Prenota Facile?

It is the official Polizia di Stato platform at prenotafacile.poliziadistato.it used to book an appointment at the ufficio immigrazione of the questura. According to official questura notices it is open for the types of permesso that are not filed through the postal kit, and each questura sets its own exact list of services. This is not legal advice.

Do I need SPID to book through Prenota Facile?

No: you can log in with SPID, or simply register - first name, surname, codice fiscale, email, phone and a password, then confirm via the link in the email. Several questure state outright that registration is enough. The account is tied to the codice fiscale and is personal: you cannot book several people on one account. Check what is current on the portal itself - this is not legal advice.

Can I apply for the renewal of a work or study permesso through Prenota Facile?

As a rule, no: according to questura notices the platform serves permessi that do not go through the postal kit - for example, for family members of EU citizens, for medical treatment, pregnancy, care of a minor, and international-protection cases. Renewals for lavoro, studio, famiglia usually still go through the kit at the post office. Check your questura's list on the portal - this is not legal advice.

There are no free dates on Prenota Facile - what do I do?

In community experience slots appear in waves, so people check the portal regularly, at different times of day, take the first available date and then try to move it earlier. For urgent cases (treatment, expiring deadlines) questure accept requests to the PEC of the ufficio immigrazione with supporting documents. This is not legal advice.

How do I cancel or reschedule a booking in Prenota Facile?

Per community reports this is done in the personal area: cancel the booking and pick another free slot. Some questure specify that an earlier appointment on their initiative is possible only for documented urgency via PEC. If you do not show up at all, you will have to book again. Check your questura's rules in the notice on its page - this is not legal advice.

Why does the Prenota Facile site not open from abroad?

The portal itself warns that it is available only from Italian territory. So people register and book after arrival, from an Italian connection. From abroad the page may not load or may not let you log in. This is not legal advice.

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